The hotel staff managed a stressful situation during a blackout, providing exceptional service. A welcoming atmosphere prevailed even amidst chaos, showcasing their commitment to guest care.

The staff were friendly and polite, and the

room was spacious and comfortable. The breakfast had a good variety, although the hallways could use some cleaning. Overall, a decent stay for a couple looking for nearby attractions.

Couple looking for comfort

The breakfast was surprisingly good. It had a nice variety and changed up everyday, which kept things interesting for me and my partner. The staff was friendly, especially Arthur at the front desk, who made check-in a breeze with his humor and dad jokes and. I'll admit I kinda liked that.

It's not wallet-friendly,, but it was still acceptable for the experience.

This hotel really surprised me with how clean and inviting everything was! I loved relaxing in the jacuzzi and cooling off at the indoors swimming pool after a long day. The only hiccup was that the TV remote didn’t work, but it didn’t ruin my stay. 😊

Just a balanced option for a short break in Southgate with outstanding value for money. My kids loved the pool a lot. Check if they have allergy-friendly options before your visit.

The cleanliness of our room left much to be desired. Upon entering, I noticed some icing on the air conditioner and a handprint on the headboard. The room had a musty smell that made it uncomfortable. The bathroom felt neglected with a dirty toilet seat and a clogged drain that thankfully got fixed after a call. Fortunately, the staff were kind and responsive, especially the maintenance guy. I appreciated the breakfast options, which were decent, and the pool area was nice, making it enjoyable for the family. However, the room definitely needs an upgrade. the bed squeaked whenever I moved, and the furniture seemed overdue for a replacement. Overall, while there were aspects I liked, particularly the staff's friendliness and the pool area, I think more attention to detail in cleanliness and maintenance is necessary.

The standard room was spacious and impeccably clean, providing a great base for our concert in Detroit. Breakfast had a good variety, but I would have preferred more protein options like yogurt instead of just carbs. Additionally, the staff could not assist with allergy questions regarding breakfast items, which was a setback for my child. Overall, it was a pleasant stay.

The staff was exceptionally friendly and attentive, making the check-in process seamless. The breakfast offered a variety of options, including freshly baked waffles and assorted fruits. Room cleanliness was top-notch, with well-equipped amenities for a comfortable stay. The location was convenient for my business engagements, with easy access to major highways.

Limited parking space during peak hours.

I enjoyed the warm ambiance of the lobby, complete with a cozy fireplace and comfortable seating areas, making it easy for seniors like me to relax and socialize during our stay.

More accessible seating in common areas would be beneficial.

very accommodating staff made our stay so pleasant despite unexpected power outage

Clean rooms, responsive staff, decent breakfast.